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Postage, Delivery Times, Returns and Packaging

Delivery and order processing times
Please note that we try our best to process and wrap your order within 2 working days.  This can vary during busy periods like Christmas.  The postage times are then added to these times.  If you need your order in a hurry please type a note in the special instructions field on the shopping cart page or email us when placing the order and we’ll do our best.

Postage and Packaging Charges

Please note that our postage charges have to make allowances for several other things apart from the actual cost of postage.  We have to allow for the time it takes to individually check and wrap each item.  We use average postage charges for 500g batches because our shopping cart only has limited shipping charge slots.  Where possible, we recycle packaging but buy certain items ie book boxes, bubble wrap, tape, green paper and special invoice paper with integrated labels.

UK Orders
We use Royal Mail Recorded (Signed For) Delivery and Special Delivery, depending on the weight of the parcel, which have to be signed for upon receipt. You can view details online once delivered and view an electronic proof of postage.  For larger orders we use Parcel2go, a courier service, which charge a fixed rate for up to 25kg. These parcels are also signed for upon receipt and again you can view details online once delivered. Our shipping charges for the UK are as follows:

 

NB: Northern Ireland, Republic of Ireland and Channel Islands Customers
For our customers in these areas who are placing orders of more than one item, please email us with the details of items you wish to order.  This is due to the fact that our courier classes these destinations as Europe, and therefore uses a different charge rate, which is not listed in our standard European fixed rate.  We can then advise you of the correct rate. Thank you.

International Orders
For our international customers we use various shipping methods.  We try to keep things inexpensive but only use services which are signed for.

For small to medium sized orders we use Royal Mail Airsure which is trackable abroad and you can obtain  confirmation of final delivery online.  We also use Royal Mail International Signed For, for areas which are not covered by Airsure.  These items are only tracked until they leave UK. For larger orders we use Parcel2go, which has a fixed rate up to 10kg.

Western Europe postal rates have been averaged out as there are various international postal zones to cover Europe.

If you have any queries regarding shipping please email us and we will make every effort to assist you.

The charges for international shipping are shown below.

 

For full details regarding the Distant Selling Regulations please refer to our Terms & Conditions.

 

Return of Unwanted Items

For full details regarding the return of unwanted items please refer to our Terms & Conditions.

 

Return of Damaged or Broken Items

For full details regarding the return of damaged or broken items please refer to our Terms & Conditions.

 

Packaging

Your order will be carefully packed to ensure safe arrival of your order.  Please note that wherever possible we reuse and recycle packaging products.

 

 

Postal Zones

 

Key
	UK		Australia/New Zealand
	Western Europe		Rest of the World
	USA/Canada